Short answer
Ask how stock is shown, whether there is a minimum order, how wholesale tiers are set, what the quality tiers mean, how returns and defective parts are handled, where orders ship from, and how to reach technical support. Good answers are specific and written on the supplier's own pages, such as a published return policy.
Which questions should you ask?
| Question | A good answer sounds like |
|---|---|
| 1. Is stock shown in real time? | Yes, on every product page |
| 2. Is there a minimum order quantity? | No minimum |
| 3. How are wholesale price tiers set? | By monthly purchase volume, with the rules explained |
| 4. What do you need to open a shop account? | A short list, for example business details and a Tax ID |
| 5. What do your quality tier names mean? | A written definition for each tier |
| 6. What is the return window and condition? | A published policy with clear conditions |
| 7. How do you handle a part that is dead on arrival? | A clear process, not case by case |
| 8. Where do you ship from? | A named US location |
| 9. What are your order cut-off times? | Published cut-off times |
| 10. How do I reach technical support? | Phone, chat and email |
| 11. Do you reward repeat customers? | A defined loyalty or rewards program |
| 12. Do you buy back used original screens? | Yes, with a published price list |
Which answers are red flags?
- Vague quality names with no definitions
- Returns only "at our discretion"
- Stock that is confirmed only after payment
- Large minimum orders for new accounts
- No way to reach a person about a faulty part
Where can you check answers in writing?
Good suppliers publish the answers. For example, Parts4Cells has pages for shipping, returns, support and company information, and you can open an account online.
Frequently asked questions
Should I get the supplier's answers in writing?
Yes. Save links to the supplier's published policies, and keep emails for anything agreed by phone.